Shipping Policy

How Much Is My Shipping?

The shipping cost depends on your location. If you are located in Europe, the shipping fee is €10. For all other countries, the shipping fee is €14.

How Can I Pay?

At this moment, all payments need to be made through PayPal. You can either use your PayPal account or use major credit cards. We don’t accept money orders, bank transfers, personal checks, or cash.

Will I Pay Customs/Duties?

In most cases, you won’t need to pay customs/duties fees. However, this is something that varies from country to country and we have no control over it. However, you are the one responsible for paying all the assessed customs fees upon receipt. PenConverter.com is not responsible for any customs fees that are charged to you.

In case you decide to not pay the customs fees and the order is returned to us, we will immediately inform you by email. In this case, you will have two options: we can either re-send the order again (and you’ll need to pay for the new shipping), or we can simply cancel the order. We will refund your money except for the shipping amount paid.

When Will My Order Be Shipped?

As soon as we confirm the payment, we will ship your order within one business day. You will also get an email confirming that your order is on its way.

When Will My Order Arrive?

All products are shipped from Portugal. The time to receive your order depends on where you are located. In case you are in Europe, your package should take no longer than 2 to 3 weeks. In case you leave outside Europe, your package will take more time to arrive.

Keep in mind that the new coronavirus pandemic has been delaying shipping worldwide. Nevertheless, packages are still being delivered. Please allow 60 days after the shipment date before beginning a lost package inquiry.

Do I Need To Sign A Document To Receive My Order?

In most cases, your signature won’t be required.